Five questions to ask with your logistics team.
Choosing a courier
The right courier depends on your catalogue
To choose couriers for your e-commerce site you need to compare geographical coverage, type of goods, delivery times, costs, quality of tracking and handling of returns and stock. No courier is best in absolute terms: a catalogue of small items has different needs from one of bulky or fragile products.
Our job is to make sure the online store integrates with the couriers you have chosen, so that labels and tracking work with no manual steps. From Cantù we develop e-commerce sites for companies in Como, Brianza, Milan and Lugano.
Criteria
What to assess before deciding
- Coverage: which countries and areas do you deliver to?
- Goods: size, weight and fragility of the products
- Tracking: how clear is it for the customer?
- Returns: how is the collection of a return handled?
- Integration: does the courier connect to the management system? Integrations
To communicate order status to customers you need automatic emails at every status change, a personal area with order history and the tracking link. Our team in Cantù, in the province of Como, configures them in the store.
To handle returns and replacements you need clear rules on the site, a simple procedure for the customer and a flow that updates order, warehouse and refund. We configure the operational side from Cantù, for companies in Como and Milan; the right of withdrawal should be checked with a consultant.
International shipping requires couriers with foreign coverage, rates by zone, VAT by country and customs documents. From Cantù, close to the border with Ticino, we set up the store's zones and rates; tax aspects should be checked with a consultant.
To ship abroad with an e-commerce site you need couriers suited to the destination countries, clear rates at checkout and information on duties and customs. From Cantù we configure the integrations for companies in Como, Brianza and Milan; customs aspects should be checked with a freight forwarder and an accountant.
To cope with traffic peaks you need infrastructure sized for the load, lightweight pages, well-configured caches and a check of cart and checkout before sales and campaigns. On the managed servers run by our Cantù team we prepare resources based on the events you tell us about, for companies in Como, Brianza, Milan and Lugano.