How do online orders reach the management system?

From click to delivery

The journey of an online order

Online orders reach the management system through an integration that transmits them automatically as soon as the customer confirms purchase and payment. The management system takes them over for warehouse, shipping and administration, with nobody having to re-enter them. We develop these integrations in Cantù (Como) for companies in Brianza, Milan and Lugano.

1. Order
The customer confirms basket and payment on the site
2. Transmission
The order is sent to the management system automatically
3. Fulfilment
Warehouse and shipping work on the data received
4. Status
The status returns to the site and the customer follows the tracking
Every order copied by hand is a potential error.

The Magento management panel keeps track of orders, products and warehouse; when it is connected to the ERP, the two systems stay aligned. The technical aspects are described in ERP CRM PIM integration. The team is in Cantù, in the province of Como, and also supports companies in Milan and Lugano.

Our team

Integrations designed around your process

Every company handles orders in its own way: the integration adapts to your flow, not the other way round.

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Want to automate the orders of your e-commerce site?

Write to us: we will assess the connection with your management system.

Services of interest

To connect an e-commerce site to your CRM, customers, orders and purchase history are synchronised between the store and the contact management system, so your sales staff follow each customer with up-to-date data. We develop the integration in Cantù for companies in Como, Brianza, Milan and Lugano.

A PIM (Product Information Management) is the central archive of product descriptions, attributes, images and translations, distributed to the online store. It is needed with large, technical or multilingual catalogues. We connect it to Magento from Cantù, for companies in Como, Brianza, Milan and Lugano.

Invoicing for online orders is handled in the management system: the e-commerce site collects customer and tax data and order lines and passes them to the administrative system that issues the documents. For legal requirements, check with your accountant. We integrate from Cantù, for companies in Como and Milan.

To adapt the catalogue to different markets, start from a single product master record and decide which items, descriptions, prices and images to show in each country. For companies in Como, Brianza and Milan, a PIM or the management system helps distribute data in an orderly way.

The number of products affects data import, category structure, product pages, photos and site performance. Variants, customer price lists and updates also weigh in: for the catalogues of companies in Como, Brianza and Milan, automatic import from the management system or PIM reduces errors and time.

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