What data should you ask for in a contact form?

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For a contact form it is best to ask only for the data that is really needed to reply to the request.

The general principle is minimisation: every extra field is more data to explain, protect and store. A name, contact details and the message are usually enough; other fields, such as company, phone or role, make sense when they serve a specific purpose stated in the privacy notice.

For companies in Cantù and Brianza we design essential forms, linked to the website's privacy policy.

What to ask for

Typical fields in a form

General examples, valid for companies in Como, Milan and Lugano, to be assessed case by case with your advisor.

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  • First and last name, to know who to reply to
  • Contact details, email or phone, so you can reply
  • The message, with the reason for the request
  • Optional fields, clearly marked as such
Contact

Would you like to review your website's forms?

For information only, not legal advice. For your specific case, check with your legal advisor or DPO: we work with them on the technical side of the website.

Contact us
NewVisibility, communication and digital marketing agency in Cantù

In general, consent in a contact form is collected with an explicit action, such as an unticked box, next to a clear link to the privacy notice. For companies in Como and Milan we configure the technical side on the site; the legal choices are up to your legal advisor or DPO.

NewVisibility, a web development agency in Cantù, sets up the contact form consents on the website for SMEs in Brianza, as a technical partner working with the company's legal advisor or DPO. In-house team, enterprise CMS, our own managed servers and Cookie CMP developed in-house.

For the newsletter, consent is, in general, a voluntary and specific action by the user, accompanied by a clear notice about who is writing and how to unsubscribe. We develop sign-up forms for companies in Como and Brianza; your legal advisor or DPO assesses the specific case.

To document cookie consent a record of visitors' choices is used. Cookie CMP, the platform developed by NewVisibility in Cantù, includes a record of the consents collected, useful for companies in Como, Brianza and Lugano. For your case, check with your legal advisor or DPO.

The data minimisation principle requires collecting only data that is adequate, relevant and limited to what is necessary for the stated purpose. On a website it applies to forms and sign-ups: for companies in Como and Brianza it is worth checking them with your legal advisor or DPO.

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