The two solutions have different uses: a shared mailbox suits info, administration or support, where several people need to see and reply; an alias is simpler but everyone receives their own copy. In companies in Como and Cantù it is best to decide who replies, to avoid double replies.
Even for teams spread between Milan and Lugano, a few rules make the difference: an owner for the mailbox, a shared signature style and a way of marking messages that have already been handled.
Which to use depends on the number of people involved and the type of requests.
Write to us: we help you from Cantù, for companies in Como, Brianza and Canton Ticino. See also domains, email and servers.
An email address on your company domain makes you more credible and recognisable, stays the property of the company even when people change and can be protected with anti-virus and anti-spam. For businesses in Como and Brianza it is often the first contact with customers, so it is part of the image.
To create a business mailbox you need a domain registered to the company, an email service active on that domain and the addresses configured with strong passwords. In Cantù, in the province of Como, NewVisibility follows the whole path for companies in Como, Brianza and Milan, from domain to protection.
Personal and generic mailboxes are used together: personal ones identify people, generic ones (info, administration, sales) identify roles and stay stable when staff change. For companies in Como and Brianza, the best choice depends on who answers customers and how the team is organised.
You choose a domain name starting from the brand: it should be short, easy to dictate over the phone and free of ambiguity. For businesses in Cantù, Como and Brianza, we assess the name and extensions together based on the markets you want to reach, before registering the domain.
Emails end up in spam because of missing or incorrect domain authentication, suspicious content, poorly maintained recipient lists or a weak sender reputation. From Cantù, the NewVisibility team helps companies in Como, Brianza and Milan understand where their email gets blocked.