What should I do with the mailbox of an employee who leaves?

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Former employee

What to do with their mailbox

When a team member leaves, the mailbox of the former employee needs to be secured: change the passwords, decide who reads incoming messages and establish what to keep.

Do not leave the mailbox active and unmonitored: for a company in Como or Brianza it is a risk to confidentiality and to relationships with customers.

Typical choices are to forward messages to a colleague, set an automatic reply with a new contact or archive and then close the mailbox. There are precise rules on the processing of personal data and on access to the content of email: check with a legal advisor or with the guidance of the data protection authority, and see our privacy and GDPR page.

Practical steps

How to handle a team member's departure

A simple list to share with whoever handles administration.

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Contact

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We help you manage your company's mailboxes from our Cantù team, for Como, Milan and Lugano.

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To share a mailbox between colleagues, you can give several people access to the same mailbox or use an alias that forwards messages to several recipients. The choice depends on the team and the requests, also for companies in Como and Cantù: it is best to decide who replies.

An email address on your company domain makes you more credible and recognisable, stays the property of the company even when people change and can be protected with anti-virus and anti-spam. For businesses in Como and Brianza it is often the first contact with customers, so it is part of the image.

To create a business mailbox you need a domain registered to the company, an email service active on that domain and the addresses configured with strong passwords. In Cantù, in the province of Como, NewVisibility follows the whole path for companies in Como, Brianza and Milan, from domain to protection.

A, CNAME and MX records are entries in the DNS zone: A links the domain to the server's address, CNAME creates an alias to another name, MX says where to deliver email. A mistake can block website or email: in Como and Brianza we check them from our Cantù office.

You choose a domain name starting from the brand: it should be short, easy to dictate over the phone and free of ambiguity. For businesses in Cantù, Como and Brianza, we assess the name and extensions together based on the markets you want to reach, before registering the domain.

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