What should I do if an email mailbox is compromised?

If an email mailbox is compromised, change the password straight away, sign out of active sessions and tell whoever manages your email.

Then check for forwarding rules and altered signatures, warn contacts who may receive fake messages and check your other accounts that use the same password. If you are in Como, Brianza or Milan and need support, our team in Cantù can help. If personal data is involved, also speak with a legal consultant.

Right away

Change the password and close any sessions open on your devices.

Check

Check automatic forwarding, filters and sent messages you do not recognise.

Prevention

Turn on two-factor authentication and use a different password for each service. For personal data matters see the privacy and GDPR page.

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Has your mailbox been compromised?

Write to us: we reply from Cantù for companies in Como, Milan and Lugano.

Services of interest

In the province of Como you can turn to NewVisibility, a web agency in Cantù with an in-house team, our own managed servers and direct support. We manage domains, mailboxes with anti-virus and anti-spam and PEC for companies in Como, Brianza, Milan and Lugano, without promising total protection.

Two-factor authentication asks for a second check in addition to the password, such as a code from an app or phone, and makes it much harder to access the mailbox if the password is discovered. It is good practice for companies in Como, Brianza and Lugano.

To defend against payment scams, check every IBAN change or urgent request with a phone call to a number you already know, with a double check on significant payments. These rules apply to companies in Como, Brianza and Milan.

With the mailbox of a former employee it is advisable to change the password, decide who new messages are forwarded to, set an automatic reply and archive whatever needs to be kept. For privacy aspects, ask a legal consultant. For companies in Como and Brianza our Cantù team can help.

A PEC to an ordinary email can generally be sent, but the full guarantees of certified email apply between PEC mailboxes. For special cases it is best to consult a professional. NewVisibility, in Cantù (Como), configures PEC and ordinary email for companies in Brianza, Milan and Lugano.

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