Some recurring signs in the cases we follow.
Support
Wrong DNS: what we do
To fix an incorrect DNS configuration in Lugano you can turn to NewVisibility, a web agency based in Cantù that also supports companies in Canton Ticino.
We start by analysing the DNS zone, find missing or duplicate records or records pointing to the wrong place, and correct them, keeping an eye on website and email. For companies in Lugano we work remotely and, when needed, on site. Find out about our presence in Lugano.
Symptoms
When to suspect a DNS problem
- The website does not open or shows an old page
- Emails do not arrive or end up in spam
- After a change of supplier something stops working
- An external service cannot verify the domain
Do you have a DNS problem in Lugano or Ticino?
Write to us: in-house team and our own servers, from our office near Como.
A company's DNS should be managed by a single competent contact, the same one that looks after website, domain and email, with the domain registered in the company's name. This is the model we apply in Cantù, near Como, for businesses in Brianza, Milan and Ticino.
DNS translates a domain name into the address of the server hosting website and email, like a phone book for the internet. When the domain is configured properly, website and email work. In Cantù, near Como, we take care of it for companies in Brianza and Milan.
A, CNAME and MX records are entries in the DNS zone: A links the domain to the server's address, CNAME creates an alias to another name, MX says where to deliver email. A mistake can block website or email: in Como and Brianza we check them from our Cantù office.
The registrar registers the domain and handles its renewals and ownership details, while the maintainer takes care of technical and administrative management, such as DNS and support. Sometimes they are the same. NewVisibility, in Cantù in the province of Como, clarifies the roles for companies in Como, Brianza and Milan.
The domain name affects SEO only indirectly: it helps recognition and trust, but content and the technical quality of the website weigh more. From Cantù we help companies in Como and Milan combine domain, website and SEO content.