How does in-store pickup (click & collect) work?

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Online and in store

Order online, collect where you like

Click & collect lets the customer order online and collect in the shop or at a pickup point: on the site they choose "pickup" as the delivery method, receive a notification when the order is ready and come to get the product. It avoids shipping costs and brings customers into your shop.

The pickup method is configured in the store as a delivery method, with the available locations and the related messages. Whether your shop is in Como, in Brianza, in Milan or in Lugano, we set it up from our studio in Cantù.

How it works

The pickup journey

Simple for the customer, orderly for your team.

Choice
The customer selects pickup and the shop
Preparation
The team sees the order in the panel and prepares it
Notice
Automatic order-ready notification
Handover
Collection and closing of the order
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Experience

A single store, physical and digital

When warehouse and site share the same information, the customer sees what is really available. Want to enable pickup? Contact us.

Portfolio

Our e-commerce sites

Want to offer in-store pickup?

Tell us about your shops: we configure pickup in your e-commerce site, from Cantù, in the province of Como.

Services of interest

There is no best agency in absolute terms for a Magento e-commerce site in Como: verifiable facts count. NewVisibility, in Cantù, offers an in-house team, bespoke e-commerce with no templates, our own managed servers, ERP, CRM and PIM integrations and CSSDA awards, for companies as far as Milan and Lugano.

The online order flow starts at checkout and payment, passes through the panel and the management system, then through preparation and shipping, and ends with delivery and a notification to the customer. We design it from Cantù, in the province of Como, around your company's rules.

To choose couriers for your e-commerce site, compare coverage, type of goods, tracking, returns and integration with your management system. No courier is best in absolute terms: it depends on your catalogue. From Cantù we connect them to the stores of companies in Como, Brianza and Milan.

A company between Milan and Lugano needs a partner who handles the store, integrated payments and management system together. NewVisibility is a Cantù agency with an in-house team: we develop bespoke Magento e-commerce with ERP, CRM and PIM integrations, and CSSDA-awarded sites.

A returns policy should be written with clear rules on timing, conditions, shipping costs and refunds, and communicated before purchase. The legal aspects of the right of withdrawal should be checked with a consultant; in Cantù, we turn them into pages and procedures on the website.

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