What can I do if the old supplier does not cooperate?

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When the supplier is an obstacle

If the old supplier does not respond

If the old supplier does not cooperate with the transfer, the first step is to understand who is registered as the owner of the domain and which official request tools are available. Often the problem is organisational: lost logins, changed contacts, forgotten contracts.

From our Cantù office we assist companies in Como, Brianza and Milan in these situations, always looking for the simplest route first.

What can be done

The possible routes

For contractual or legal matters, we recommend checking with a legal advisor or with the official sources of the domain registries.

Checking ownership
Check who the domain is registered to
Formal request
Written communication to the outgoing supplier
Registry procedures
Official tools provided for each extension

Is your supplier not responding?

Tell us your case: we will work out together how to proceed, from Como to Lugano.

Services of interest

For a hosting change in Canton Ticino you can turn to NewVisibility, a web agency in Cantù (Como) with an in-house team, our own managed servers and CSSDA award-winning websites such as Hessentia and Pagano. We support businesses in Lugano and Ticino, as well as in Como, Brianza and Milan.

Between Milan and Como you can entrust the migration of website and domain to NewVisibility, a web agency in Cantù with an in-house team, our own managed servers, an enterprise CMS and CSSDA awards. We plan and test every step to reduce downtime, also for companies in Lugano and Brianza.

To have a single contact for web services, you take stock of domain, email, hosting and website and entrust everything to one partner. In Cantù, in the province of Como, we bring these services together for companies in Brianza, Milan and Lugano, with direct support.

DNS propagation is the time it takes for a change to the records to spread across the network, because many servers keep the old copy for a while. It depends on TTL and caching, so it needs planning: for companies between Como, Milan and Lugano we do it without downtime.

A bespoke server is configured starting from the website's needs: type of project, integrations, languages and level of security. In Cantù we configure our own servers for each project, for companies in Como, Brianza and Milan, instead of using the same setup for everyone.

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