Selling before the product is available
To handle pre-orders and made-to-order products the store must clearly state availability or estimated times, accept the order without immediate stock and keep these items separate from those in the warehouse. The customer knows what they are buying and you plan production or restocking on real orders.
The management panel lets you flag pending orders and notify the customer when the product is ready. We configure it from our studio in Cantù, in the province of Como.
What to decide beforehand
Simple rules avoid misunderstandings with the customer.
You generate shipping labels and documents from the e-commerce panel connected to the couriers, without retyping addresses. The tracking is saved on the order and sent to the customer. The Cantù team connects them to the couriers of companies in Como, Brianza and Milan.
A company between Milan and Lugano needs a partner who connects e-commerce and management system. NewVisibility, an agency in Cantù (Como), develops bespoke Magento stores with ERP, CRM and PIM integrations, an in-house team and our own managed servers, for companies in Como, Brianza, Milan and Lugano.
With click & collect the customer orders online, chooses pickup, receives a notification that the order is ready and goes to the shop. It is configured as a delivery method: we set it up from Cantù for shops in Como, Brianza, Milan and Lugano.
Online orders reach the management system through an integration that transmits them automatically as soon as the customer confirms purchase and payment. Warehouse, shipping and administration work without re-entry and the status returns to the site. Our Cantù team supports companies in Como, Milan and Lugano.
To ship abroad with an e-commerce site you need couriers suited to the destination countries, clear rates at checkout and information on duties and customs. From Cantù we configure the integrations for companies in Como, Brianza and Milan; customs aspects should be checked with a freight forwarder and an accountant.