People who write to support want an answer, not to repeat their order number. If your website and business systems talk to each other, the request is born already linked to the customer's history. We build it from Cantù for companies in Como, Brianza, Milan and Lugano.
The customer fills in a form or logs in to their reserved area; the system recognises the customer record, retrieves their purchases and opens the case. The technician finds everything in one place and can update the status, which the customer sees online. The project is followed by our in-house team in Cantù.
Automation removes the repetitive steps and leaves room for human contact.
Tell us about your flow: we will see where integration can help you.
To connect the website to production processes, website and management system are made to talk through APIs: orders and configurations entered online enter the production department's flow with no manual steps. Our team in Cantù follows these projects for companies in Como, Brianza and Milan.
For the automatic update of products, the website is connected to the PIM or management system: when you edit a sheet, descriptions, features, attachments and availability update online on their own. A service we offer from Cantù to companies in Como, Milan and Lugano with large catalogues.
To reduce the sales office's manual work, website, CRM and management system are integrated: customer records, offers and orders are entered only once and reach the other systems. If your company is in Como or Brianza, we start from how your office works today.
A webhook is an automatic message that one piece of software sends to another when an event occurs, such as a new contact or a change to an order. It aligns systems immediately, without constantly asking for news: we design it in Cantù for companies in Como and Brianza.
To estimate the time saved through integration, you compare today's manual work, made up of re-entry, corrections and waiting, with the planned automatic flow. We start from your real processes, counting repetitive activities, errors and people involved, with no generic promises. We do this for companies in Como, Brianza and Milan.